Refund Policy

TelliHub works to professionally deliver the services and commitments we agree with each client. In most cases, payments are not refundable simply because:

• The client changes their mind
• The client decides to stop
• The client no longer wants the service

Before any refund conversation, here’s the normal process:

• Step 1 — You contact TelliHub about the concern.
• Step 2 — TelliHub reviews the concern.
• Step 3 — TelliHub gets a reasonable chance to fix or complete the agreed work.
• Step 4 — If TelliHub cannot fulfil the agreed commitment, the refund situation is discussed and resolved.

This rule applies only to White Label Startup and Dropshipping Startup. The upfront booking amount for both is PKR 10,000.

If TelliHub decides it cannot proceed with an agreed client service and cancels the engagement, we will handle or refund any applicable funds received according to the agreement and circumstances before closing the engagement.

If you accidentally pay twice, or transfer more than required, please contact us with your payment proof. Once we verify it, the confirmed extra or duplicate amount will be returned or resolved appropriately.

Applies to TelliHub AI International Ecommerce Mastery.

Training enrollment payments are normally non-refundable after enrollment. A refund isn’t automatically given because:

• A student changes their mind
• A student misses classes
• One student personally feels the training is difficult
• The student does not complete the program

If you have a learning concern, we’ll first discuss it with you and try to give appropriate help or guidance. If the program is being delivered according to the officially described format and curriculum, individual dissatisfaction does not automatically create a refund.

Package: PKR 80,000 / Month.

The Digital Marketing package is normally non-refundable once the service period or work has started. A refund isn’t normally available if:

• The client changes their mind
• The client stops the service
• The client is unhappy only because of business results outside TelliHub's control

If TelliHub materially fails to provide the officially agreed services or documented commitments, and the issue cannot reasonably be resolved, an appropriate refund may be considered.

For Full Stack Web Development, Mobile Apps Development, SaaS Product Development, Software Development and AI Solutions — refund and payment handling depends on the agreed project scope, proposal, milestones, work completed, and the applicable agreement for that project. There is no single fixed refund amount across all development projects.

Payments and onboarding for Shopify Virtual Assistant are handled after you talk with the TelliHub team. Refund conditions follow the onboarding and service terms agreed at that time.

TelliHub aims to clearly explain its services before onboarding, and only makes commitments it reasonably expects to deliver. We’re not perfect — but if an agreed commitment isn’t delivered, we will discuss the issue with you and work toward a fair resolution.

To request a refund, email or WhatsApp us with:

• Your name
• The service
• Payment information
• Your reason for the request
• Supporting proof, where required

You may also want to read our Ecommerce Startup Disclaimer.